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Questions and answers
for your canalboat holiday

Is there any flexibility on check-in time ?

All our Marina locations recommend checking in as close to 13:30 as possible. Each boat requires a significant amount of preparation before being taken out, and we need to ensure all guests are happy and confident before setting off. However, some flexibility is possible in certain situations if prearranged with the Marina. Please contact them directly by phone or email at least 24 hours prior to arrival.

Where can I do my food shopping ?

Shopping facilities vary from location to location. For up-to-date local information, please contact the specific Marina.

How many people can I take on my boat ?

Your boat is designed and insured for a maximum of 4 or 6 berths. This includes babies and there is no flexibility. The party must include at least 2 able-bodied adults (aged 18 or over).

Can I bring my dog ?

Up to 2 dogs are permitted on board free of charge.

What does the Utility Fee cover ?

The Utility Fee covers gas, water and a sewage pump-out at the end of your holiday.

How does the fuel deposit work ?

You pay the fuel deposit in advance which in most cases will be enough to cover the fuel used. The operator will calculate the fuel used at the end of your stay, and refund you for any fuel not used. In the unlikely event that you have used more fuel than covered by the deposit, a charge will be made.

Is there parking at the Marina ?

One car per 4 berth and 2 cars per 6 berth can be parked free of charge at all our Marina locations. Additional cars will be charged at £3.50 per day.

Can I take my bike on the boat ?

It is ok to bring one or two bikes. But bear in mind that they must be stored on the roof of the boat, and it is your responsibility to bring sufficient rubber matting to protect the boat. Care must also be taken at low bridges.

Do I have to pay a security deposit ?

A refundable security deposit of £500 is required. However, if you wish to cover yourself for this amount, we have arranged an Accidental Damage Waiver scheme at a cost of £50 (non-refundable). Exclusions apply so please contact the Marina for further information.